The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive clients.
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Welcome client to salon consistent with salon branding, market position and organisational policies and procedures. Completed |
Evidence:
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Identify client customer service needs, reasonable requests, or refer to supervisor. Completed |
Evidence:
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Source client records or start new record as required. Completed |
Evidence:
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Enter client information in record system. Completed |
Evidence:
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Direct client to designated service or waiting area. Completed |
Evidence:
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Provide customer service.
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Develop rapport and maintain contact with client during service delivery. Completed |
Evidence:
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Identify or anticipate contingencies and take action to maximise client satisfaction. Completed |
Evidence:
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Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request. Completed |
Evidence:
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Encourage repeat custom through promotion of appropriate services and products. Completed |
Evidence:
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Process sales, returns and refunds as required, according to organisational policies and procedures. Completed |
Evidence:
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Farewell clients according to organisational policies and procedures. Completed |
Evidence:
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Schedule appointments for clients.
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Schedule appointments according to length of time required for services, availability of staff, and equipment space. Completed |
Evidence:
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Confirm appointments with client and cancel or reschedule as required. Completed |
Evidence:
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Record details in appointment system. Completed |
Evidence:
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Respond to client complaints.
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Establish nature of complaint and confirm with client. Completed |
Evidence:
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Implement complaint resolution procedures as required. Completed |
Evidence:
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Promptly refer unresolved complaints to supervisor. Completed |
Evidence:
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Take opportunities to turn client dissatisfaction into high quality customer service. Completed |
Evidence:
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Complete workplace documentation for client complaint. Completed |
Evidence:
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Take follow-up action to ensure client satisfaction. Completed |
Evidence:
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Respond to clients with special needs.
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Identify clients with special needs through observation and questioning. Completed |
Evidence:
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Convey a willingness to assist clients. Completed |
Evidence:
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Promptly service client needs, or refer and redirect as required. Completed |
Evidence:
|
Receive clients.
|
|
Welcome client to salon consistent with salon branding, market position and organisational policies and procedures. Completed |
Evidence:
|
Identify client customer service needs, reasonable requests, or refer to supervisor. Completed |
Evidence:
|
Source client records or start new record as required. Completed |
Evidence:
|
Enter client information in record system. Completed |
Evidence:
|
Direct client to designated service or waiting area. Completed |
Evidence:
|
Provide customer service.
|
|
Develop rapport and maintain contact with client during service delivery. Completed |
Evidence:
|
Identify or anticipate contingencies and take action to maximise client satisfaction. Completed |
Evidence:
|
Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request. Completed |
Evidence:
|
Encourage repeat custom through promotion of appropriate services and products. Completed |
Evidence:
|
Process sales, returns and refunds as required, according to organisational policies and procedures. Completed |
Evidence:
|
Farewell clients according to organisational policies and procedures. Completed |
Evidence:
|
Schedule appointments for clients.
|
|
Schedule appointments according to length of time required for services, availability of staff, and equipment space. Completed |
Evidence:
|
Confirm appointments with client and cancel or reschedule as required. Completed |
Evidence:
|
Record details in appointment system. Completed |
Evidence:
|
Respond to client complaints.
|
|
Establish nature of complaint and confirm with client. Completed |
Evidence:
|
Implement complaint resolution procedures as required. Completed |
Evidence:
|
Promptly refer unresolved complaints to supervisor. Completed |
Evidence:
|
Take opportunities to turn client dissatisfaction into high quality customer service. Completed |
Evidence:
|
Complete workplace documentation for client complaint. Completed |
Evidence:
|
Take follow-up action to ensure client satisfaction. Completed |
Evidence:
|
Respond to clients with special needs.
|
|
Identify clients with special needs through observation and questioning. Completed |
Evidence:
|
Convey a willingness to assist clients. Completed |
Evidence:
|
Promptly service client needs, or refer and redirect as required. Completed |
Evidence:
|